RP Custom Trailers is back…bigger and better than ever

Not even the tragic flood of 2016 could dampen the spirits or the motivation of the owners of RP Custom Trailers & Service. This family-owned business was completely wiped out in the devastating flood of last August, but husband and wife Ryan and Ashlea Pierce were determined that nothing was going to stop them from making a comeback.

MAKING A COMBACK. Husband and wife Ryan and Ashlea Pierce stand proudly infront of RP Custom Trailers with son Eli.

MAKING A COMBACK. Husband and wife Ryan and Ashlea Pierce stand proudly infront of RP Custom Trailers with son Eli.

“It was a total loss. We had no insurance. We lost 80% of our merchandise, and our store was destroyed. It was simply make it or break it, and we focused on putting all our efforts into rebuilding and making it bigger and even better than it was before,” Ryan Pierce stated.
He revealed that his business actually got its start back in his rodeo days. He was traveling from rodeo to rodeo and needed a place to sleep and bathe, so he decided to add living quarters to his horse trailer.
“A company in Shreveport saw what I had created and some of the repair work I had made on horse trailers, racing trailers and motor homes, and they sent me more repair business than I could hardly keep up with,” he said.
According to Pierce, there was really no one local who could do the type of work and modifications he was doing, which enabled him to create a niche for his business. As a result, his business grew by leaps and bounds.
Now in business for 21 years, RP Custom Trailers & Service continues to service and educate their RV customers at their large showroom and parts store near French Settlement. They offer everything from trailer hitches and satellite antennas, to septic tanks and cleaning supplies – all from well-known industry parts makers such as RV Design, Empire & Phoenix Faucets, and Camco, just to name a few.
They perform services such as roof change-outs, detection of leaks and rotting, fix blow-outs, appliance repair, horse trailer repairs, and install B&W Hitches and awnings. They work with insurance claims and offer extended warranties.
The Pierces also work to exceed customers’ expectations by continually going that extra mile. For example, Pierce said, ”After repair work is complete, we make sure the trailer is completely wiped clean and the floors are swept, and if it’s spotless to the point of being even better than the way it was brought to us, then we have accomplished our goals.”

Details:

RP Custom Trailers & Service, 17359 LA HWY 42, Livingston (near French Settlement. To schedule an appointment, call 855.445.1745 toll free or 225.698.9978 local. Hours: Mon. – Fri. 9 am-4:30 pm. www.rpcustoms.com

Even with all the extras they do, their work is affordable. Their shop rate is $95 an hour with a minimum of $60, and they keep photo documentation on all repair work.

Owner, Ryan Pierce works on a tire as Eli, his son, learns the family business and watches closely beside him.

Owner, Ryan Pierce works on a tire as Eli, his son, learns the family business and watches closely beside him.

“We are very honest and let the customer know what they need as well as all costs ahead of time. We also advise folks when work is not necessary or when it out-weighs what their RV may be worth. People appreciate our honestly and the quality of work we do,” Pierce said.
In addition, when they schedule your appointment for repair work they allocate enough time to ensure you – the customer – will receive prompt quality service.
“This is a specialty business,” Pierce stated. “We do what others really don’t want to do, and we do it well,” Pierce said.
Ryan and Ashlea Pierce run the company together, and you will even find their five-year-old son, Eli, working alongside his parents and helping out and learning from them.
“You have to teach kids at an early age what it takes to have a good work ethic, provide top customer satisfaction, and how to successfully operate a business in order to help them become motivated and responsible adults,” Pierce explained.
“It all goes back to our mission of operating our business to provide top quality service to our customers and treat their property like we treat our own,” Pierce said.
He added, “We are blessed that the word-of-mouth advertising keeps our services in high demand.”

By Kellee Hennessey Dickerson

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